An employee's ability to handle stressors inside and outside of the workplace are directly related to the trust and support they feel within each environment. Here are some questions to consider to improve your emotional intelligence:
1. A productive life requires an emotionally healthy life
Emotional wellness includes your thoughts, feeling and behaviors that permeate every aspect of life. Recognizing and accepting your feelings is an important step in how you adapt to stress. If you have feelings of sadness or anger, it will inevitably impact your personal and professional relationships. When those moments of stress and anxiety begin to interrupt your day, having some coping strategies or techniques will enable you to manage through the moment. Stay in the moment and practice mindfulness. Park those distractors for the moment. Mentally step away from the task at hand, reflect on a pleasant life experience and then bring your focus back to the task. Smile! The physical act of smiling tends to put you in a more pleasant state of mind, try it.
2. Welfare check, how are we doing?
Monitor your own and others emotional state. Self-awareness, motivating oneself, empathy, social competency, and interpersonal skills are domains that represent emotional intelligence. Are your team members struggling with accepting constructive feedback, can't move beyond mistakes, or unwilling to take charge of accountabilities? Sharpen your skills at being a good listener, switch into problem solving mode, and be conscious of your own mental state when interacting with others. Set a good example to others, tackle stressful situations without blaming and have the self-awareness to avoid impulse decisions.
3. What do my customers experience daily?
Gaining perspective on the challenges your internal/external customers experience will offer you insight and understanding of what it takes to perform their work. Be a student of their business! Get out of your own experience and learn other functions, businesses or nationalities while bringing your own experience. Now you can better appreciate the connections to the bigger picture.
4. Have you told someone lately they are appreciated?
Too often people are called out for mistakes. Use mistakes as a learning experience without judging. Have you made time to simply thank someone for a positive behavior you observed? Make a habit of "finding something done well" and sincerely compliment the person or group. Enhancing self-esteem in others is a powerful technique to motivate others. Remind others how important the work they do is in contributing to making a difference in the product or service you provide.
5. Is your attitude causing you to filter information?
Am I deciding who I share information with and changing my message based on the role they play on your team? Am I assuming certain team members only need to know limited things? Aside from the obvious confidential topics, inform your team on what you are doing and why. Intentionally cause a dialogue while encouraging your team to share their views, no one likes surprises. Let the team members determine what may be relevant and help them translate your messages into their daily routines. Pick a topic each month which allows your team to pre-think issues, concerns, and successes. Some of the best ideas may come from the most unexpected sources. Have you asked your team what information they want or need to know?
6. It isn't personal!
Destructive feedback assigns fault to the person and will act to de-motivate your team members. The art of offering "constructive feedback" requires good listening skills and self-awareness. Focus on the observed behavior and restrain yourself from making assumptions. Offer improvement recommendations that are within the control of the team member. When done well, constructive feedback will act to improve performance, morale, and provide valuable insight to the team member and positively impact the team member's behavior.
7. Have I checked my mindset lately?
We tend to busily move into our daily routines, or habits, without checking in with ourselves to be conscious of our own mindset. Practice being in the present and aware of what’s going on inside and all that is happening around you. To become more resilient to negative emotions and stress, emotionally well persons tend to hold on to positive emotions longer and have adopted healthy physical and eating habits. Build on and expand your social connections with family, friends, colleagues, or persons you respect. Observe their good qualities and broaden your outlook on life.
1. Corte, O. R. D. (2019, May 28). What Is Emotional Wellness and Why Is It Important? IntroWellness. https://introwellness.com/health/what-is-emotional-wellness/
2. Higuera, V. (2018, November 27). What You Need to Know About Emotional Intelligence. Healthline. https://www.healthline.com/health/emotional-intelligence#workplace
3. Emotional Intelligence Tests. (n.d.). U.S. Office of Personnel Management. Retrieved February 21, 2021, from https://www.opm.gov/policy-data-oversight/assessment-and-selection/other-assessment-methods/emotional-intelligence-tests/
4. Corporate Finance Institute. (2019, November 7). Constructive Feedback. https://corporatefinanceinstitute.com/resources/careers/soft-skills/constructive-feedback/
5. Your Healthiest Self. Emotional Wellness Checklist. Retrieved 22 February 2021, from https://www.nih.gov/sites/default/files/health-info/wellness-toolkits/emotional-wellness-checklist.pdf